Unfortunately regardless of the reason, for the majority of the divisions, these changes will not be permitted. This means that for example a Women's Open ticket cannot be changed to a Men's Open ticket or a Mixed Doubles ticket be allowed to change to a Men's Double ticket.
The only permissible change of division is if a Doubles registration has a partner unable to compete (due to illness or any other unforeseeable circumstances) and requests to change the ticket to singles. In this case, you are permitted to transfer from Doubles to singles. The other athlete's ticket becomes void and there will be no refund of any fees.
Reach out to our ticketing support team (https://japan.hyrox.com/support) with your request.
Golden Rule: Changes are only possible when the event or desired division is not sold out.
You have until the deadline of 1 week (the Friday 6 pm) before the Event Day to make any rebooking request.
A processing fee for the change may apply
Please refer to this article for more details of your options for transfer of your ticket.
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