Jeff

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Latest activity by Jeff
  • Jeff created an article,

    Where to find my results?

    You can check your results hereIf you cannot find your results you may be inputting too much information, try searching via one search box, for example your last name only.If you still cannot find ...

  • Jeff created an article,

    Can I still purchase my race photographs post-race?

    Yes you can. You can still purchase your Sportograf race photos post race at USD 34.99* via the Sportograpf website here. Simply search for the desired event and follow the instructions to complete...

  • Jeff created an article,

    I Pre-purchased my race photos but I didn't receive / can't find my code?

    If you have purchased Sportograf photo package before race day, then you should already have access to your redemption code. Please check that you have followed the below steps: Purchasing the Spo...

  • Jeff created an article,

    Can I change my division ?

    Unfortunately regardless of the reason, for the majority of the divisions, these changes will not be permitted. This means that for example a Women's Open ticket cannot be changed to a Men's Open t...

  • Jeff created an article,

    I've Activated/ Personalised my ticket but now cannot attend the race, what are my options?

    1. Transfer to another person  Please refer to this article on how to transfer your ticket to another person.   2. Transfer to another race in Australia & New Zealand within the same race season.  ...

  • Jeff created an article,

    Transfer Option (Japan)

    A) Transfer your ticket to a friend with no division change  B) Transfer your ticket to another Event C) Transfer your own ticket to a new division D) Transfer your ticket to a friend with a divisi...

  • Jeff created an article,

    Do you offer refunds?

    Unfortunately we do not offer refunds. As stated in our terms and conditions, during the confirmation of your registration process as well as in your confirmation email, we make it clear that no re...

  • Jeff created an article,

    I'm an adaptive athlete, can I race HYROX?

    We now have Adaptive divisions available for all male and female adaptive athletes. These are available on the registration platform. Please be advise that Adaptive Athlete's are defined under the ...

  • Jeff created an article,

    I made a mistake and need to update my name / email address / other personal details.

    Please feel free to reach out to our ticketing support team (https://japan.hyrox.com/support) with your request. they should be able to assist you without any service fee.   Alternatively, please c...

  • Jeff created an article,

    I logged into my account but can't find my registration

    All race registration can only be found in the purchaser's registered account. If you have logged into your account and you are not the purchaser of your race then please check with the purchaser t...