Introducing the Flex lite and Flex Add on: More Flexibility for Your Race Registration (Indonesia)

Planning to participate in an upcoming race but want added peace of mind? With the new Flex Add-on, you now have more flexibility than ever before. Whether you're signing up as a solo runner or as part of a team, the Flex Add-on allows you to claim a refund for your race ticket if your plans change.

How the Flex Add-On Works:

During the registration process, once you’ve selected your athlete ticket, you’ll see an additional option:

Choose between a refundable or non-refundable ticket.

If you choose the refundable option, the Flex Add-on will be added to your registration. For double and relay events, this selection will apply to all team members, so the whole group is covered under the same policy. This simple step offers flexibility in case you can't make it to race day.

	Lite Flex	Flex	No Flex
Refunds	Singles/Doubles/Relay/Charity No refunds available	Singles/Doubles/Relay 100% Refund up to 31 days before the race (by 7:59 AM) (excl. Flex Add on & service fee) 50% refund up until 7 days before the race (by 7:59 AM) (excl. Flex Add on & service fee) *The refund can be processed in athlete's ticket via the Hyrox Account	Singles/Doubles/Relay/Charity No Refund
Name Changes	Singles/Doubles/Relay/Charity Name change allowed without extra charge until 7:59 AM (event time zone) 1 day before your race day	Singles/Doubles/Relay Name change allowed without extra charge until 7:59 AM (event time zone) 1 day before your race day	Singles/Doubles/Relay/Charity No name change available
Singles/ Doubles/ Relay	Name change allowed without extra charge until 7:59 AM (event time zone) 1 day before your race day	Singles/Doubles/Relay Name change allowed without extra charge until 7:59 AM (event time zone) 1 day before your race day 100% Refund up to 31 days before the race (by 7:59 AM) (excl. Flex Add on & service fee) 50% refund up until 7 days before the race (by 7:59 AM) (excl. Flex Add on & service fee) *The refund can be processed in athlete's ticket via the Hyrox Account	Singles/Doubles/Relay/Charity No name change available
Charity Tickets	Name change allowed without extra charge until 7:59 AM (event time zone) 1 day before your race day	No refunds available	No changes and no Refund
Sportograf (Add-on)	No name change available	Refundable if purchased in cart automation alongside the Flex Ticket	Singles/Doubles/Relay/Charity Not refundable with Non-Flex Ticket
Spectator Tickets	Flex option not available. No changes and no refund	Flex option not available. No changes and no refund	No changes and no refund
Availability	Available for purchase during registration until sales close for the event	Available for purchase during registration up to 6 weeks before the event	Singles/Doubles/Relay/Charity Available until sold out

Why Choose the Flex Add-On?

• Whether you’re signing up months in advance or close to race day, life can be unpredictable. The Flex Add-on gives you peace of mind knowing that your registration is protected.

Don't let uncertainty hold you back—add Flex during registration and race with confidence.