Introducing the Flex Add-On: More Flexibility for Your Race Registration (Hong Kong)

Planning to participate in an upcoming race but want added peace of mind? With the new Flex Add-on, you now have more flexibility than ever before. Whether you're signing up as a solo runner or as part of a team, the Flex Add-on allows you to claim a refund for your race ticket if your plans change.

How the Flex Add-On Works:

During the registration process, once you’ve selected your athlete ticket, you’ll see an additional option:

Choose between a refundable or non-refundable ticket.

If you choose the refundable option, the Flex Add-on will be added to your registration. For double and relay events, this selection will apply to all team members, so the whole group is covered under the same policy. This simple step offers flexibility in case you can't make it to race day.

Refund Guidelines with Flex Add-On:

If you purchase the Flex Add-on, you become eligible for a refund under the following conditions:

✅ Full Refund:

• 100% refund up to 31 days before the race (by 7:59 AM) (excl. Flex Add on & Service fee)

⚠ Partial Refund:

• 50% refund up until 7 days before the race (by 7:59 AM) (excl. Flex Add on & Service fee)

❌ No Refund:

• If you did not purchase the Flex Add-on, your registration is non-refundable, regardless of when you cancel.

Name Change & Transfer Guidelines

• Need to transfer your ticket? Here’s what the Flex Add-on allows:

Without Flex Add-on:

• No name changes or transfers are allowed. No refund will be issued.

With Flex Add-on:

• 🔹 Single Tickets:
  Name changes are not permitted, but you can request a refund instead.
• 🔹 Doubles and Relays:
  You can transfer one registration to another athlete at no additional charge. This helps teams stay flexible in case one participant can no longer race. One Name Change: Allowed up to 1 day before the event via your HYROX Account.

Why Choose the Flex Add-On?

• Whether you’re signing up months in advance or close to race day, life can be unpredictable. The Flex Add-on gives you peace of mind knowing that your registration is protected.

Don't let uncertainty hold you back—add Flex during registration and race with confidence.