Why is my payment not going through?

Accepted Payment Methods and Support Information

At HYROX, we aim to make the registration and payment process as smooth and secure as possible for all participants. To maintain the highest level of transaction security and reliability, we currently accept only the following credit card providers for all online payments:

• Visa

• Mastercard

• American Express

Please ensure that you are using a valid credit card from one of the accepted providers when completing your registration or purchasing any HYROX-related products or services.

Having Trouble with Payment?

If you are attempting to complete a payment using a valid Visa, Mastercard, or American Express credit card and your transaction is not being processed successfully, there may be a number of reasons for the issue, including:

• Incomplete or incorrect billing information

• Security restrictions from your card issuer or bank

• Technical errors during the payment process

• Card limits or insufficient funds

We understand how frustrating this can be, and we are here to help.

For immediate assistance, please contact our support team at:

📧 [e-mail]

When reaching out, we kindly ask that you include the following information to help us assist you more efficiently:

• Your full name

• The email address used during registration

• A brief description of the issue

• A screenshot of any error messages (if applicable)