Unfortunately regardless of the reason, for the majority of the divisions, these changes will not be permitted anymore. This means that for example a Women's Open ticket cannot be changed to a Men's Open ticket or a Mixed Doubles ticket be allowed to change to a Men's Double ticket.
The only permissible change of division is if a Doubles registration has a partner unable to compete (due to illness or any other unforeseeable circumstances) and request to change the ticket to a singles. In this case, you are permitted to transfer from a Doubles to a singles. The other athletes ticket becomes void and there will be no refund of any fees.
Reach out to our ticketing support team (https://hk.hyrox.com/support) with your request.
Golden Rule: Changes are only possible when the event or desired division is not sold out.
You have until the deadline of 1 week (the Friday 6pm) before the Event Day to make any rebooking request.
A processing fee for the change may applies
Please refer to this article for the steps on how to change your division.
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