I logged into my account but can't find my registration.

All HYROX race registrations are securely stored and managed within the account of the original purchaser. This ensures that registration details are properly linked to the payment and maintained under one account for easy access and verification.

Important Information Regarding Registration Access:

• Only the account used to purchase the ticket will display the registration details.

• If you have logged into your HYROX account and do not see your registration, please confirm whether you are the original purchaser of the ticket.

What to Do If You Are Not the Purchaser:

If someone else purchased your race ticket (for example, a team member, friend, or family member), your registration will appear in their HYROX account, not yours.

In this case, we kindly ask that you:

• Contact the original purchaser, and

• Request that they check their HYROX account to confirm that your registration appears correctly.

What to Do If You Are the Purchaser and Still Don't See Your Registration:

If you are certain that you completed the purchase yourself but do not see your registration in your account, there may have been a technical issue or an error during the transaction.

To resolve this, please contact our customer service team at:

📧 [e-mail]

When reaching out, please include the following information to assist us in resolving your issue as quickly as possible:

• Full name

• Email address used for the purchase

• Event location and date

• Any order confirmation numbers or screenshots (if available)